Privacy Policy

Last updated: 1 May 2026

Who We Are

ContainerXpress is a railway freight forwarding service operated from Gujarat, India. This policy explains how we collect, use, and protect your information when you use our website (containerxpress.in) or contact us.

Information We Collect

When you make an enquiry through our website, WhatsApp, or phone, we may collect:

Your name and business name
Phone number and WhatsApp number
Email address
Delivery city and shipment details

We do not collect payment or financial information through this website.

How We Use Your Information

We use the information you provide to:

Respond to your freight enquiry
Provide shipment quotes and booking confirmations
Send transit updates and delivery notifications
Communicate about our services

Information Sharing

We do not sell your personal information. We may share your details with:

Our railway infrastructure partner (Pristine Logistics) for booking purposes
Local truck operators for pickup and delivery coordination
Government authorities when required by law (e.g., GST compliance, e-Way bills)

WhatsApp Communication

When you contact us via WhatsApp or submit an enquiry form that redirects to WhatsApp, your message is processed through WhatsApp's platform subject to WhatsApp's own privacy policy. We use WhatsApp for business communication including enquiry handling, shipment updates, and customer service.

Cookies and Analytics

Our website may use basic analytics to understand visitor traffic. We do not use advertising cookies or tracking pixels unless you interact with our Google Ads, in which case Google's advertising policies apply.

Data Security

We take reasonable measures to protect the information you share with us. However, no method of electronic transmission is 100% secure.

Your Rights

You may request to:

Access the personal information we hold about you
Correct inaccurate information
Delete your information from our records
Opt out of marketing communications

Contact Us

For any privacy-related questions, contact us at:

Email: Xpress.container01@gmail.com
Phone: +91 98320 73766
WhatsApp: +91 97353 83766

Changes to This Policy

We may update this policy from time to time. The latest version will always be available at this URL.